Description
Our Services: Troubleshooting, Technical Support & Retrofit
Troubleshooting and Diagnosis
Technical Support
Retrofit Study to Our Synt’X Software
We intervene on:
Controller / PC communication failures
Software loading errors
Calibration losses
Acquisition or control issues
System incompatibilities (Windows updates, drivers, acquisition boards)
We provide:
Remote technical assistance
On-site intervention
Test reconfiguration support
Operator training
Backup and protection of test databases
Our objective: restore reliable operation as quickly as possible.
Our
Synt’X Software
Enables:
Replacement of the existing control system
Modernization of the user interface
Improved acquisition accuracy
Compatibility with existing sensors (after technical evaluation)
An evolutive and maintainable architecture
Test&Motion Retrofit to Synt’X Software
When Test&Motion support is no longer available, the risk is not only technical — it becomes strategic:
Prolonged machine downtime
No possibility for system upgrades
Difficulty maintaining compliance with standards
Dependence on an obsolete and unsupported system
Retrofitting to
Synt’X
allows you to keep the mechanical structure of your testing machine while fully replacing the control hardware and software.
You benefit from a modern, manufacturer-supported system, designed to evolve with your laboratory’s needs.
What Are the Advantages of Synt’X?
Our Synt’X test management software integrates advanced features including:
Force control (closed-loop)
Displacement control
Strain control
Complex cycle management
Integrated standards library
Extended compatibility with extensometers and existing sensors
Unlike a simple repair, a retrofit provides long-term security for your laboratory:
✔ New and maintainable electronics
✔ Evolutive software with regular updates
✔ Spare parts available through after-sales service
✔ Long-term technical support
You move from an unsupported system to a sustainable, manufacturer-backed solution.
Need Test&Motion Support or Troubleshooting?
Contact our technical team for: rapid diagnosis, retrofit evaluation, technical intervention or personalized support
📞 +33 (0)5 63 66 52 80
📩
contact.commercial@3r-rpp.com
Or use the
contact form
.
